63win Privacy Policy

1. Introduction

63win ("we," "us," "our") is committed to protecting the privacy and personal data of all players and users of the 63win Platform. This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of your personal information.

63win operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the data privacy requirements imposed by PAGCOR as part of our regulatory obligations for online gaming in the Philippines.

We take your privacy seriously. Whether you are a registered player in Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines, your personal data is handled with the same level of care, security, and transparency. This policy is written in plain English so you can clearly understand what data we collect and why.

If you have any questions about this Privacy Policy or how your data is handled, please contact our Data Protection Officer at [email protected].

2. Data We Collect

63win collects personal data that is necessary for the operation of our Platform, fulfillment of our regulatory obligations, and delivery of a safe and enjoyable gaming experience. We collect data in the following categories:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify you are 21 years of age or older)
• Email address and mobile number
• Username and encrypted password
• Residential address in the Philippines
• Government-issued ID details (e.g., Philippine passport, SSS ID, UMID, driver's license) submitted during KYC verification

2.2 Financial & Transaction Data

• GCash or PayMaya account details linked to your 63win account
• BPI, BDO, or Metrobank bank account details where applicable
• Deposit and withdrawal transaction history
• Bonus and promotional credit history
• Wagering and game activity records required for regulatory reporting

2.3 Technical & Usage Data

• IP address and approximate geolocation (used to verify Philippines-based access)
• Device type, operating system, and browser information
• Session duration, login timestamps, and activity logs
• Pages visited and features used within the Platform
• Cookies and similar tracking technologies (see Section 6)

2.4 Communications Data

• Records of your communications with our customer support team
• Feedback, complaints, and dispute correspondence
• Email and in-platform notification preferences

3. How We Use Your Data

63win uses the personal data we collect for the following specific and legitimate purposes:

• Account Management: To create, maintain, and manage your 63win player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• KYC & Age Verification: To verify that you are at least 21 years of age and to confirm your identity as required by PAGCOR's regulatory framework for online gaming in the Philippines.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso (PHP / ₱).
• Regulatory Compliance: To fulfill our obligations under PAGCOR's licensing requirements, the Anti-Money Laundering Act (AMLA), and the Philippine Data Privacy Act, including mandatory reporting to the AMLC where required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Platform Improvement: To analyze usage patterns and technical performance data to improve the 63win Platform, fix bugs, and enhance the overall player experience.
• Responsible Gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits, session reminders, and self-exclusion where applicable.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have given your consent to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 63win processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your 63win account, process transactions, and deliver the gaming services you have registered for.
• Legal Obligation: Processing is required to comply with our legal obligations under PAGCOR's regulatory framework, the Anti-Money Laundering Act, and other applicable Philippine laws and regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where we rely on consent as the legal basis for processing, we will always provide a clear and easy mechanism for you to withdraw that consent. Withdrawal of consent for marketing communications will not affect your ability to use the 63win Platform.

5. Data Sharing & Disclosure

63win does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your personal data only in the following limited circumstances:

5.1 Regulatory Authorities

As a PAGCOR-regulated online gaming platform, 63win is legally required to share player data with PAGCOR as part of our licensing obligations. We are also required to report suspicious transactions to the Anti-Money Laundering Council (AMLC) under the Anti-Money Laundering Act (Republic Act No. 9160, as amended). We may also disclose data to the National Privacy Commission (NPC) in connection with data breach notifications or regulatory inquiries.

5.2 Payment Processors

To process your deposits and withdrawals, we share necessary financial data with our payment processing partners including GCash, PayMaya, and partner banks (BPI, BDO, Metrobank). These partners are bound by their own privacy policies and applicable Philippine financial regulations.

5.3 Game Providers

Third-party game providers integrated into the 63win Platform may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver game content. These providers do not receive your full identity or financial data.

5.4 Service Providers

We engage trusted third-party service providers for functions such as cloud hosting, data analytics, customer support software, and fraud detection. These providers process data on our behalf under strict data processing agreements and are prohibited from using your data for their own purposes.

5.5 Law Enforcement

63win may disclose personal data to Philippine law enforcement agencies or courts where required by a valid legal order, warrant, or subpoena. We will notify you of such disclosures where legally permitted to do so.

6. Cookies & Tracking Technologies

63win uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized gaming experience. A cookie is a small text file stored on your device when you visit the 63win website.

Types of cookies we use:

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that help detect fraudulent activity. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect anonymized data about how players use the Platform, which pages are most visited, and where technical errors occur. This data helps us improve the 63win experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may prevent you from accessing certain features of the 63win Platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

63win retains your personal data for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law and PAGCOR's regulatory requirements.

• Active Accounts: Personal data associated with active 63win accounts is retained for the duration of the account relationship and for a period of at least five (5) years following account closure, as required by PAGCOR and AMLA regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission, in compliance with AMLA record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
• Marketing Data: Data used for marketing purposes is retained until you withdraw your consent or request deletion, whichever comes first.

When personal data is no longer required for any of the above purposes, 63win will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

63win implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 63win Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data, including passwords and financial information, is stored in encrypted form using strong cryptographic algorithms.
• Access Controls: Access to personal data is restricted to authorized 63win personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Two-Factor Authentication: 63win supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: Our Platform and infrastructure undergo regular security assessments and penetration testing by qualified security professionals.
• Incident Response: 63win maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours and affected players as required by the Philippine Data Privacy Act.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 63win:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right to Access: You have the right to request a copy of the personal data 63win holds about you, along with information about how it is being processed.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR and AMLA regulations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all data subject requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

10. Children's Privacy

The 63win Platform is strictly intended for adults aged 21 years and older in accordance with PAGCOR's regulatory requirements for online gaming in the Philippines. 63win does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be voided.

If you are a parent or guardian and believe that your child has registered on the 63win Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

63win reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the 63win Platform after any changes to this Privacy Policy have been posted constitutes your acknowledgment of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your personal data.

The most current version of this Privacy Policy will always be available at 63win.app/privacy-policy. Previous versions are available upon request by contacting our Data Protection Officer.

12. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 63win handles your personal data, please contact our Data Protection Officer (DPO). We are committed to resolving all privacy-related inquiries promptly and transparently.

Data Protection Officer — 63win
Email: [email protected]

We aim to respond to all privacy-related inquiries within five (5) business days. For formal data subject requests (access, correction, erasure, portability), please allow up to thirty (30) days for a full response.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory body responsible for enforcing the Philippine Data Privacy Act.

This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon request.